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VieT
Joined: 10 Jun 2008
Posts: 11
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 Posted: 06/10/08 - 09:08 Post subject: not a happy purchaser (gogoer) |
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48 hours ago i purchased a timed service from gogoer.com 24hours i purhcased and planned on alot more if all went smoothly ...
24 hours later i clicked live help to find out why my order had not been STARTED let alone completed....the live help operative IGNORED me after i told them i was not happy ...
now .. 48 hours later... still no service and no live help... have been sitting on it for 40 minutes... and it keeps saying "we will be with you in 10 minutes" ... hmmm
the gogoer AIM .. states
Gogoer is the world's leading provider of value-added services to the players and publishers of multiplayer online games and supply the outstanding customer service.
The Core business is the making of first-rank markets for the buying and selling of the virtual currencies and property used by players of multiplayer online games. We do our business on the basis of equality and mutual benefit; we take this chance to establish a good business relationship with you.Please trust us,our tenet is "Strong on mind,Potent on hand,Love is all around Gogoer!"
Vision:
* To become a world-wide leading customer-oriented game value-added supplier
* To be an esteemed and trusted exchange platform
* To bring customers with fantastic game experience in low price and with high-quality of service
* To build up core advantages over competitors in e-business technology and R&D
Mission:
* To fulfill customers' need wholeheartedly
* To create value and benefits for customers
* To make customers satisfied and delighted
* To be expert in value-chain management
Value:
* Accountability-keep promise for customers and work
* Effectiveness-deliver fast, reliable and secure services
* Innovation-think different and do in different ways
* Passion-never lost passion no mater how hopeless
* Imagination-discover the boundless unknown
i have made the ones that appeal to me bold and red.... all of wich ahve been broken by this action....
i am not happy to say the least.. and what annoys me more.. is the lack of comunication...
something drastic needs to be done... or else i will be lodging a complaint with paypal .... trading standards (breaking terms of service) and will be taking you through magi straits court (small claims) to regain any lost money..
what does gogoer plan to do about this ?
peace
James |
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betty
Moderator
Joined: 31 Oct 2007
Posts: 178
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| Posted: 06/10/08 - 09:40 Post subject: |
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Dear customer
This is betty ,sorry for the all inconvenience ,and if you have any question ,please send an email to :feedback@gogoer.com our customer support manager will help you .thanks very much . |
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VieT
Joined: 10 Jun 2008
Posts: 11
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| Posted: 06/10/08 - 09:53 Post subject: |
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| have emailed angela regarding an rs order |
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VieT
Joined: 10 Jun 2008
Posts: 11
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| Posted: 06/12/08 - 09:27 Post subject: |
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lol what muppets...
they say they complete my order... when they enver started it.. i lodged paypal concern.. and they start packpeddling ..
im gonna claim from paypal unless my oder is completed with compensation 
peace
JAmes |
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VieT
Joined: 10 Jun 2008
Posts: 11
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| Posted: 06/26/08 - 09:49 Post subject: |
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do not trust these wankers !!!! they amde me take down paypal despute on the basis of them finishing their order.. or refunding money and didnt..
hope they enjoy contact from my solicitor
peace
James |
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betty
Moderator
Joined: 31 Oct 2007
Posts: 178
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| Posted: 06/26/08 - 10:34 Post subject: |
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Dear Customer
If you can wait for a little longer time.we will give your mesos to you.So you can contact with our service who is take charge of "services@gogoer.com".ok?
Best wishes,
Betty |
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Pirate
Joined: 26 Jun 2008
Posts: 3
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| Posted: 06/26/08 - 14:29 Post subject: |
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James, im sure Gogoer is doing their best. They have a lot of orders to fil. You need to have patience. 
I have gotten Gogoer service before and they do a fantastic job! |
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Faye
Guest
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| Posted: 06/26/08 - 19:12 Post subject: |
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Hi,Pirate.
This is Faye.Thank you for your trust and your support.
We will do a better job in the further. |
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VieT
Joined: 10 Jun 2008
Posts: 11
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| Posted: 06/27/08 - 02:21 Post subject: |
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this is a LIE ... this all happened over a month ago now (check my post date then add another week or so)
i contacted support already.. you insist it has been done.. but NOTHING was done at all to my account...
only an IMMEDIATE FULL REFUND to my paypal (VieTy@hotmail.co.uk) will prevent further contact from my solicitor (lawyer)
thankyou |
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betty
Moderator
Joined: 31 Oct 2007
Posts: 178
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| Posted: 06/27/08 - 06:59 Post subject: |
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| this is betty. i am sorry that we found we finished your order after we checked again and again. I am sorry about the troubles. And we have the screenshot to prove that. Would you please check again? if you want, we will show you the screenshot to prove our words. We have been engage in the field for a long time and we have never cheated our customer. |
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VieT
Joined: 10 Jun 2008
Posts: 11
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| Posted: 06/27/08 - 19:23 Post subject: |
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yes i would like to see the screenshot thankyou
could you either pm me this.. or email it to me.. along with the username and password of my account
thankyou
James |
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betty
Moderator
Joined: 31 Oct 2007
Posts: 178
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| Posted: 06/28/08 - 01:08 Post subject: |
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| Dear James, I am so sorry that our guy lost the screenshot. We will compensate to you. We will do your order again. But would you please give us the information to us by your paypal email? We will need how you would like to finish the timing service and the account, password and bank pin. Sorry about the troubles. Have a nice day. |
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VieT
Joined: 10 Jun 2008
Posts: 11
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| Posted: 06/29/08 - 12:48 Post subject: |
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how convienient you lost it ??? you LOST a digital document...
id like to finish it by a full refund thankyou
James |
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betty
Moderator
Joined: 31 Oct 2007
Posts: 178
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| Posted: 06/29/08 - 13:17 Post subject: |
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Dear Customer
I am sorry ,Because we do not have your information .so could you please send the message to "services@gogoer.com"Then tell your request.we will deal it.I am sorry for the inconvenience,we will improve the service in the future and complete your next order in the satisfactory way. have a nice day!
Best wishes,
Betty |
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VieT
Joined: 10 Jun 2008
Posts: 11
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| Posted: 06/29/08 - 13:21 Post subject: |
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my order
From: James Brown (viety@hotmail.co.uk)
Sent:29 June 2008 13:20:24
To: services@gogoer.com
i did not recieve my order... you were adimant that you had done it... you said you had screenshots but when asked you said you lost them.. i now wish for a refund..
to VieTy@hotmail.co.uk
the full price of a 24hours times service
thankyou
for further information visit http://www.mmofan.net/viewtopic.php?p=7168#7168
James
--------------------------------------------------------------------------------
Get Started!
^^ this is a copy and paste of the email sent 5 minutes ago... |
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